Frequently Asked Questions

The questions we are asked most, with the short answer first. If yours is not here, write to support@gethealthboost.com and a person will reply.

The gear itself

What are your mats, blocks and straps made of?

Mats are TPE, blocks and balance pads are EVA foam or rubber, and straps are woven nylon. Every product page states the material, the measurements and the capacity, so you can check the numbers before ordering rather than guessing from a photo.

Will this equipment work in a small apartment?

Most of it is chosen for exactly that. Push-up bars, sliders, stretch straps, doorway bars and jump ropes all store in a drawer or under a bed, and the ropeless options exist for floors with neighbours underneath.

How do I clean a bottle, a tumbler or a straw?

Warm soapy water with a bottle brush or a straw brush, then leave it upside down to air dry. Where an item is dishwasher safe, the product page says so; where it is hand wash only, the page says that too.

Are the bottles and kitchen items food safe?

Yes. Drinkware and kitchen tools are stainless steel, food-grade silicone or BPA-free plastic, and the material is named on each listing.

Are your products brand new?

Every item sold by Gethealthboost is brand new and arrives in its original packaging. We do not sell returned, refurbished or open-box stock, and we do not offer gift wrapping.

Shipping and delivery

Where do you ship?

To all 50 U.S. states. We do not ship internationally at this time.

What does shipping cost?

Nothing. Standard shipping is free on every order within the United States, with no minimum to reach. There is one service only, so there is no expedited or express option to pay for.

How long will my order take?

Orders are processed within 0-1 business days, and standard delivery then takes 2-3 business days. Orders placed late in the day or over a weekend start on the next business day.

How do I follow my parcel?

A tracking number is emailed to you as soon as the parcel is handed to the carrier. It can take up to 24 hours for the first scan to appear, which is normal and not a sign that anything is wrong.

Payment

Which payment methods can I use?

We accept Shop Pay, Visa, Mastercard, American Express, Discover, Diners Club, Elo, JCB, and UnionPay. Whatever is available to you appears at the payment step.

Is checkout secure?

Yes. The checkout is SSL-encrypted and PCI-DSS compliant, and your full card details are never stored on our servers.

Returns and refunds

Can I return an item?

We accept returns for manufacturing defects, transit damage or a wrong item received, provided you contact us within 30 days of delivery. We cannot accept a return because a product was not what you pictured or is no longer wanted.

My parcel arrived damaged. What now?

Tell us within 72 hours of delivery and send photos of the product, the outer box, the shipping label and the inner packaging. That set of photos is what lets us settle a claim quickly.

How do I start a return?

Email support@gethealthboost.com with your order number and a short description of the problem, plus photos if the item is damaged. We review the request within 1-2 business days and send return instructions if it is approved. Return shipping on an approved return is paid by us.

When do I get my money back?

Once the item is back with us and inspected, the refund is issued to the original payment method within 3-7 business days. Your bank may need a little longer to show it on a statement.

Getting hold of us

How do I contact support?

By email at support@gethealthboost.com or by phone on +1 (513) 838-3382, Monday-Saturday, 9:00 AM - 6:00 PM ET. We reply to messages within 1-2 business days.