Refund and Returns Policy

Effective date: October 07, 2026

This policy sets out when Gethealthboost takes a product back and how the money is returned. Please read the eligibility section before starting a request, because it is narrower than a general returns policy and we would rather be clear than disappoint you later.

1. What we accept

A return is accepted in three situations:

• Manufacturing defect - a flaw in materials or workmanship that was present when the item left the factory.
• Transit damage - the product was damaged on its way to you.
• Wrong item received - what arrived is not what you ordered.

2. What we cannot accept

We are not able to accept a return for change of mind, for personal preference, because a size or colour was not what you expected from the photograph, or because an item is no longer wanted. Every listing carries the materials, measurements and capacity for that reason; if anything is unclear before you buy, ask us and we will check it for you.

3. The window

Contact us within 30 days of delivery to request a return. Requests made after that window cannot be processed.

4. Reporting damage

Damage in transit must be reported within 72 hours of delivery. So that the claim can be settled quickly, send photographs showing:

• the damage to the product itself;
• the outer shipping box and its condition;
• the shipping label, clearly readable;
• the inner packaging and protective materials.

Please keep the box and packaging until the claim is closed - a carrier may ask to see them.

5. How to start a return

• Email support@gethealthboost.com with your order number and a short description of the problem, attaching the photographs described above where the item is damaged or defective.
• We review the request and confirm whether it is eligible within 1-2 business days.
• If it is approved, we send you return instructions. Please do not send anything back before you have them, as unannounced returns cannot be tracked to your order.
• Pack the item securely, ideally in its original packaging, and return it using the instructions provided.
• We inspect the item on arrival and process the refund.

6. Who pays the return postage

We do. On any approved return - defective, damaged or wrong item - the return shipping cost is covered by us, and you will not be charged to send a qualifying item back.

7. Refunds

Refunds are issued to the original payment method used at checkout; we cannot send one to a different card or account. Once the returned item has arrived and been inspected, the refund is processed within 3-7 business days. Your bank or card provider may take a few days more to show it on your statement.

8. Exchanges and replacements

We do not operate an exchange or store-credit scheme. Where a defective, damaged or incorrect item is still available, we will usually offer to send a replacement instead of a refund, and you are free to take the refund if you prefer.

9. Cancelling an order

If you need to cancel, write to support@gethealthboost.com as quickly as you can with your order number. Orders move fast here, and one that has already been processed or handed to the carrier may not be possible to stop; in that case this policy applies once it arrives.

10. Contact

• Email: support@gethealthboost.com
• Phone: +1 (513) 838-3382
• Hours: Monday-Saturday, 9:00 AM - 6:00 PM ET